Voice AI for call & contact centers
Provide the best customer experience, reduce agent churn and improve operational efficiency
Used and trusted by:
Why choose Verbio?
Unparalleled Accuracy
Through client-specific customized language models and ultraprecise built-in ABNF grammars
Call Centre AI specialists
Experts in call centre interactions; expressions used, intent and vocabulary
Supporting Multiple Languages
Supporting global call centres with multi-language and dialect voice solutions
Enterprise Scale Offering
Providing large scale, enterprise voice technology solutions.
Our Technology
Speech Recognition
Designed to understand human spoken language expressed in a natural way by converting speech-to-text in real-time, using Deep Neural Network learning models.
Text-to-Speech
Pick among 25 ready-to-use catalog voices available in 12 Languages and 25 Dialects or fully customize your own one, for branding purposes like corporate voices, personalized announcement or for delivering impressive user experience for devices, media, and entertainment content.
Natural Language Understanding
Ensuring a customer is accurately understood and that a call is routed efficiently, is a crucial, complicated part of the call automation process. Verbio’s Natural Language Understanding (NLU) is designed to acquire and represent knowledge from the call center sources and learn at scale from every interaction.
Voice Biometrics
Users have become hyper-demanding, requiring excellent and immediate customer service at any time in the call and contact center. This translates into 24×7 availability, a natural & friendly application, with immediate and efficient self-service interactions.
Providing the ultimate customer experience
Our Conversational and Cognitive solutions enable innovative and empathetic human-machine interactions in call and contact centers helping brands worldwide listen to and understand their customers, automate communication processes, and deliver more efficient and personalized experiences.
Customized Solutions
Specific grammars and knowledge will be added to meet your business and customers’ needs
Proprietary Technology
State-of-the-art and company-owned technology available in a flexible and secure deployment
360º Customer Journey
The only technology able to Listen-Understand-Interact using natural human language
Innovation
With over 20 years of experience within the field, we are experts in speech technology and Voice AI. We provide unparalled technology to our customers and partners across the globe.
Speech Recognition
Text-to-Speech (TTS)
Natural Language Understanding (NLU)
Voice Biometrics
Team
Our global team of driven professionals are at the very heart of our business
87% of AI engineers and computational linguists
21% of PhDs specialized in speech and text
89+ Publications on Speech and Text Technologies
30+ conferences and talks on Artificial Intelligence
Our customers,
our advocates.
“At SoftBank we have constantly remained at the forefront of innovation and leading fields like AI. Softbank is applying Verbio’s conversational AI technologies in order to improve our customer satisfaction.”
“At GMV we positively value Verbio’s high technical capabilities in Natural Language as well as its flexibility to adapt its specific requisites. This has resulted in a successful collaboration in projects of high technical complexity.”
“BBVA has partnered with Verbio in the development of an NLP-based interaction system to boost the quality of our phone customer service. We are well aware that customer service is pivotal to our relationship with our clients. BBVA, a leader in digital transformation, has evolved its phone customer service to improve its ability to interact with users in a personalized way, rolling out an automated system capable of handling multiple inquiries.”
“Sprint is firmly moving towards AI in different areas, aiming to improve our relationship and our customer service with our clients. Verbio is putting in place its conversational AI solutions to make our interactions with our millions of customers easier and smoother, with an extremely responsive service and a robust reliable technology.”
“Con las tecnologías del habla de Verbio la AEAT es capaz de prestar atención telefónica de una manera ágil, amigable y eficiente en costes a todo tipo de contribuyentes las 24 horas del día, siete días a la semana, especialmente durante la campaña de Renta en las que el volumen de llamadas se incrementa exponencialmente. El plan de la Agencia es potenciar y evolucionar estos servicios con tecnologías de Lenguaje Natural.”
“Thanks to Verbio we have been able to offer the first cognitive project in the utilities sector in Latin America. The solution allows us to offer a cognitive and voice recognition system that allows us to offer a real optimization of the contact center, generating an increase in customer satisfaction.”
“With Verbio as a partner, we can offer the client a complete security system with voice technology. The involvement of the “C” level (and the board/owner) in the details of the projects, as well as the R&D team, has been very valuable. It is a commitment that you do not find with the majority of technology providers/manufacturers.”
