VoiceAI

Merging voice and cognitive technologies to change customer experience

  • Sprint
  • Soft Bank
  • Telefonica
  • BBVA
  • Banorte
  • Enel
  • TV3
  • T-Systems
  • Bankia
  • Europ Assistance
  • Phone House
  • RACC

We power smart Human-Machine interactions around the world

Chances are you have interacted with Verbio many times

2T+

Voice Interactions

12

Languages

25+

Dialects recognized

VoiceAI Interactions

With the widespread adoption of voice-user interfaces companies need to rethink how they connect with their customers.
Verbio teaches machines how to identify and understand intents, accents, and tones which allows for an intuitive, context-based and personalized experience.

Artificial Intelligence to make life easier

Our Conversational and Cognitive AI solutions enable innovative and empathetic human-machine interactions helping brands worldwide listen to and understand their customers, automate communication processes, and deliver a more efficient and personalized experience.

Customization

Our solutions can be customized to meet your business needs for optimum results.

Proprietary Technology

Fully company-owned technology in flexible deployment option.

Listen – Understand – Interact

Voice-Cognitive solutions for 360º visibility into human-machine and human-human interactions.

Learn more

Technology

Over 20 years of experience simplifying communications using AI-powered voice technologies by putting natural language to work creating more natural, personalized and intuitive interactions.

VOICE TECHNOLOGIES

NATURAL LANGUAGE PROCESSING

DEEP LEARNING

ONTOLOGY REASONING

Team

Team

Our amazing team of driven professionals is at the heart of our business – made by humans!

87% of the team members are AI engineers and computational linguists

21% of the team members are PhDs specialized in speech and text

89+ Publications written on Speech and Text Technologies

30+ conferences and talks delivered on Artificial Intelligence

Our customers, our advocates.

  • “At SoftBank we have constantly remained at the forefront of innovation and leading fields like AI. Softbank is applying Verbio’s conversational AI technologies in order to improve our customer satisfaction.”

    Koji Ogawa

    Senior Director at SoftBank Corp.

  • “At GMV we positively value Verbio’s high technical capabilities in Natural Language as well as its flexibility to adapt its specific requisites. This has resulted in a successful collaboration in projects of high technical complexity.”

    Carmen Lomba

    Jefe de sección at GMV

  • “BBVA has partnered with Verbio in the development of an NLP-based interaction system to boost the quality of our phone customer service. We are well aware that customer service is pivotal to our relationship with our clients. BBVA, a leader in digital transformation, has evolved its phone customer service to improve its ability to interact with users in a personalized way, rolling out an automated system capable of handling multiple inquiries.”

    BBVA

  • “Sprint is firmly moving towards AI in different areas, aiming to improve our relationship and our customer service with our clients. Verbio is putting in place its conversational AI solutions to make our interactions with our millions of customers easier and smoother, with an extremely responsive service and a robust reliable technology.”

    Néstor Cano

    COO at Sprint

  • “Con las tecnologías del habla de Verbio la AEAT es capaz de prestar atención telefónica de una manera ágil, amigable y eficiente en costes a todo tipo de contribuyentes las 24 horas del día, siete días a la semana, especialmente durante la campaña de Renta en las que el volumen de llamadas se incrementa exponencialmente. El plan de la Agencia es potenciar y evolucionar estos servicios con tecnologías de Lenguaje Natural.”

    Jesús Gómez Parrondo

    Jefe de Área at AEAT

  • “Gracias a Verbio hemos podido ofrecer el primer proyecto cognitivio en el sector de las utilities en América Latina. La solución nos permite ofrecer un sistema cognitivo y de reconociendo de voz que permite ofrecer una real optimización del contact center generando un incremento en la satisfacción de sus clientes.”

    Bruno Cagliostro

    Gerente Comercial at CLO

  • “Con Verbio como partner, podemos ofrecer al cliente un sistema de seguridad completo con tecnología de voz. El involucramiento del “C” level (y del board/owner) en el detalle de los proyectos, así como del equipo R&D ha sido muy valioso. Es un compromiso que no encuentras con la generalidad de los proveedores/fabricantes de la tecnología.”

    Gustavo Dávila

    Co-Founder and Sales Director at Novitech

Hungry for more success stories?

Learn more

How can we help?

Tell us how we can help you.