Merging voice and cognitive technologies to ramp up customer experience.
Chances are you’ve interacted with Verbio many times.
Verbio powers AI-enabled human machine interactions around the world.
Voice AI Connections
With the widespread adoption of Voice-user interfaces, companies need to rethink how they connect with their customers. Verbio offers natural, context-based and personalized connections by teaching machines to identify and understand people’s intents, accents and tones.
More human. More AI.
Our Conversational and Cognitive AI solutions enable innovative and empathetic human-machine connections that help our clients deliver unique customer experiences and scale their business through operational excellence.
Over 20 years of experience simplifying human-machine connections by using AI-powered voice and text based technologies. We put natural language to work to create context-based, natural, and personalized connections.
Our amazing team of driven professionals is at the heart of our business – made by humans!
87% of the team is AI Engineers and computational linguistics.
21% of the team has PhD´s specialized in speech and text.
89+ Publications written on Speech and text technologies.
30+ Conferences and talks delivered on Artificial Intelligence
Our customers, our advocates.
“At SoftBank we have constantly remained at the forefront of innovation and leading fields like AI. Softbank is applying Verbio’s conversational AI technologies in order to improve our customer satisfaction.”
Senior Director at SoftBank Corp.
“At GMV we positively value Verbio’s high technical capabilities in Natural Language as well as its flexibility to adapt its specific requisites. This has resulted in a successful collaboration in projects of high technical complexity.”
Jefe de sección at GMV
“BBVA has partnered with Verbio in the development of an NLP-based interaction system to boost the quality of our phone customer service. We are well aware that customer service is pivotal to our relationship with our clients. BBVA, a leader in digital transformation, has evolved its phone customer service to improve its ability to interact with users in a personalized way, rolling out an automated system capable of handling multiple inquiries.”
“Sprint is firmly moving towards AI in different areas, aiming to improve our relationship and our customer service with our clients. Verbio is putting in place its conversational AI solutions to make our interactions with our millions of customers easier and smoother, with an extremely responsive service and a robust reliable technology.”
COO at Sprint
2019 has brought new challenges and a new look!
After 20 years of shaping the way Humans and machines communicate, we believe this new brand identity will be key to continue delivering the best value for our customers.