Voice biometrics application is compatible with key Avaya customer engagement and engagement environment solutions
Helps financial institutions and many other enterprises to securely authenticate callers via their unique voice print, helping reduce efforts to validate identity
Avaya Breeze™ Snap-in provides developers with a convenient API to Verbio capabilities, simplifying development efforts
Palo Alto, CA — Verbio Inc., a leading speech technology and solution provider, today announced that its voice biometrics product is compliant with key customer engagement and engagement environment solutions from Avaya, a global provider of business communications software, systems and services.
The Verbio Voice Biometrics solution helps businesses securely authenticate end users by using voiceprint analysis. When end users access a company’s services, the voice biometrics solution authenticates the user’s identity through their voice. The Voice Biometrics Snap-in uses a convenient API to provide access to voice biometrics services via the Avaya Breeze Platform. Alternatively, voice biometrics services can be accessed through a VXML application on Avaya Aura® Experience Portal. The application is now compliance-tested by Avaya for compatibility with the Avaya Breeze platform 3.1.1 and Avaya Aura Experience Portal 7.1.
Verbio is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Verbio is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“More and more interactions every day require a secure authentication, and voice continues to be the preferred communication channel. We are thrilled to have successfully compliance tested our Verbio Voice Biometrics solution with Avaya. At Verbio, we believe innovation based on open, standards-based platforms help customers incorporate new technology easily and cost-effectively, uncovering new possibilities for getting more out of their communications infrastructure.”
— Piergiorgio Vittori, EVP and CRO Americas, Verbio
“Technology partners like Verbio are helping Avaya bring innovation to end users. Voice biometrics can increase end user satisfaction by making any interaction more natural and secure. We are pleased that Verbio Voice Biometrics has successfully completed compliance testing with the Avaya Breeze Platform and Avaya Aura Experience Portal.”
— Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Verbio is a global speech technology company that believes in the automation of customer service systems and in providing intelligence, passion and personality in each contact with the user. In a global world, where we speak different languages and with multiple interaction channels, our solutions allow you to get ahead and reply in real time, adapting all the while to the environment and emotions of your callers.
Verbio solutions have the ability of understanding and communicating in an empathetic manner, enabling the offer of sophisticated services with a high added value through the use of portals or virtual assistants, that allow for less frustrations and increase the conversion of your clients. For more information, please visit www.verbio.com
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Piergiorgio Vittori DevConnect PR
Opus Research has announced the publication of “Decision-Makers’ Guide to Enterprise Intelligent Assistants,” (August 2015), a research report identifying 13 key firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
As mentioned by Opus, Verbio is one of the key global players offering a complete solution in the Intelligent Assistants space.
The in-depth report chronicles current offerings by major solution vendors of Intelligent Assistants and assesses the progress that vendors have made in developing highly-capable and responsive automated systems for digital and mobile marketing, commerce and ongoing support. As companies become more customer-centric in their offerings, Intelligent Assistants have a growing role to play in their transformation.
“People want to communicate with the companies they choose, over the device of their choice, at the time of their choice and using the words they find most comfortable,” explains Dan Miller, lead analyst at Opus Research and primary author of the report. “In this report, we describe how leading firms combine automated speech processing, natural language understanding, machine learning, big data aggregation, predictive analytics and decisioning to provide a consistent and productive customer experience at every touch point.”
Verbio is excited to announce it will be exhibiting at SpeechTek New York 2015! We welcome you to visit booth# 611 to experience Verbio’s natural human machine conversation at work!
SpeechTek is one of the leading smart customer interaction events where the world’s leading speech technology companies and customer interaction companies come together to showcase their new technologies. C-level Executives, Marketing Executives and IT professionals will meet and mingle during the 3 day conference between the 17th and 19th of August. The conference takes place in the esteemed Marriott Marquis NYC and Verbio will have representatives from Europe, North America and Latin America present.
For more information on SpeechTek 2015 check it out here and the map of the venue here.
See you there!
Verbio desarrolla el proyecto de Programa segunda voz.
El proyecto IPT-2012-0914-300000: Programa segunda voz, ha sido desarrollado gracias a la cofinanciación recibida por parte del Ministerio de Economía y Competitividad.
Verbio desarrolla el proyecto de Tecnologías de la voz ubicuas.
El proyecto TSI-100104-2015-32: Tecnologías de la voz ubicuas, ha sido desarrollado gracias a la cofinanciación recibida por parte del Ministerio de Industria, Energía y Turismo.
Verbio desarrolla el proyecto de Protección de Menores en las Redes Sociales.
El proyecto TSI-100200-2014-10: Protección de Menores en las Redes Sociales, ha sido desarrollado gracias a la cofinanciación recibida por parte del Ministerio de Industria, Energía y Turismo.
Verbio desarrolla el proyecto de Procesamiento de Lenguaje Natural, Reconocimiento-Síntesis aplicado al canal de Voz.
El proyecto TSI-020602-2012-30: Procesamiento de Lenguaje Natural, Reconocimiento-Síntesis aplicado al canal de Voz, ha sido desarrollado gracias a la cofinanciación recibida por parte del Ministerio de Industria, Energía y Turismo.
Palo Alto, CA– Verbio Corp, a speech technologies software vendor, today announced it has been selected by Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance, for membership as a Technology Partner in the Avaya DevConnect program.
Verbio Corp develops innovative speech technology solutions for speech recognition, text to speech, voice biometrics and speech analytics, providing solutions that go beyond natural language in multiple languages. As a DevConnect Technology Partner, Verbio expects to deliver proven interoperability of its solutions with Avaya’s contact center portfolio, so that companies can automate their customer service systems while providing intelligence, passion and personality in each contact.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
“Membership in Avaya’s developer community will help us serve customers more efficiently and effectively,” said Antonio Terradas, CEO of Verbio Corp. “Verbio’s objective is to provide solutions that enhance the multi-channel interaction between our clients and their consumers, including the ability to conduct safe transactions through biometrics.”
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers. DevConnect Technology Partners like Verbio Corp must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
“Technology Partners like Verbio Corp are helping Avaya provide solutions that automate and enhance customer service systems,” said Eric Rossman, vice president, developer relations, Avaya. “Verbio Corp solutions allow our customers to respond in real time, using a familiar language and the interaction channel callers prefer.”
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Solución de Asistencia Virtual presencial con interacción multimodal, reconocimiento y síntesis de voz.
Este proyecto ha sido cofinanciado por el Ministerio de Industria, Energía y Turismo dentro del Plan Nacional de Investigación Científica, Desarrollo e Innovación Tecnológica 2008-2011. Número de referencia: TSI-020602-2012-177.