Project Manager – LATAM

LATAM
The person will be responsible for the full lifecycle of our projects, with top-down oversight from inception to completion. They must ensure that all projects adhere to the required standards of budget, timeline and scope.

About us

For 20 years, Verbio Technologies has been on the cutting-edge of voice technologies to simplify human-machine communication. Born as a spin-off of Polytechnic University of Catalonia (UPC), we are now a global Conversational AI provider, trusted by the most valuable companies worldwide!
Our products include Voice Biometrics, Speech Recognition, Text-to-Speech Conversion, Cognitive NLU, Conversational sensors and Virtual Assistants and Chatbots.
All our products are based on the latest Neural Networks and Machine Learning Techniques and by working on their implementation on real use cases.

Our Mission

We’re on a mission to make people’s lives easier by using AI-enabled technology.
At the moment we are helping companies to better understand their clients, create engaging experiences and access to actionable insights in order to increase operational efficiency.
Everything by simplifying Human-Machine communication.
We have made millions of users, customers, employees and kids smile at how natural it is to communicate with technologies through their voices.
If you enjoy challenges and learning every day in a very innovative environment, this is your company!

The team

We are a growing team of driven professionals with offices in Spain, US, Mexico, Brazil and UK, 85% composed by Engineers or Linguists and over 20% PhD’s.
If you enjoy challenges and learning every day in a very innovative environment, this is your company!

About the role

The person will be responsible for the full lifecycle of our projects, with top-down oversight from inception to completion. They must ensure that all projects adhere to the required standards of budget, timeline and scope. They must also develop project plans that meet client needs with company goals, and coordinate technical personnel throughout all stages of the project. Within the team you will be responsible for leading the process of going to production of one of our biggest customers. This will involve interacting with the customer periodically to get requirements, follow up commitments and deadlines, and together with the team decide what requirements will be accepted and when delivered.

You will also help our sales people to prepare RFPs and PoCs to make sure that the projects that will be executed are aligned with the product development roadmap and the team goals for the quarter. We are planning to start 5 of these projects in the following 3 months. You will be in charge of the interaction with the customer and follow up on the deadlines and deliverables and be sure that the product team can deliver what has been promised on time.

Task & Responsibilities

• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Develop comprehensive project plans that merge customer requirements with company goals
• Monitor project progress continuously, proactively manage Engineers/Linguists/Developers assigned to project and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Manage the clients’ requirements and expectations responding with updated project plans
• Manage risks and issues, and provide solutions and mitigation actions
• Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
• Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
• Document lessons learned from past projects and help the team come up with improvements
• Understand Verbio products, their features, requirements and configuration (after training).
• Understand technical aspects of your projects such as customer’s infrastructure requirements or particularities.
• Explain, justify, and defend in front of the customer technical decisions related to the architecture of the Verbio solution.
• Act as a primary point of contact for technical issues and be able to manage it with the customer and the team.

Skills and Experience

Must have:

• 5 years’ experience in Projects Management in the software industry
• English language
• Traditional Waterfall and Agile Project Management Methodologies
• Managing complex projects in a high-tech development environment with multi-disciplinary teams.
• Ability to obtain and fully understand the business needs of the customer
• Interacting with both business and IT profiles from the client side at all levels including the executive level.
• Coordination of people
• Working under pressure with multiple stakeholders and priorities, patience, emotional management, decision making
• Customer-focus: understanding of their needs and ability to project best image of Verbio at all times
• Strong analysis, planning, and organizational skills
• Team spirit, responsiveness and proactivity to solve problems and help other solve theirs
• Flexibility to changes in project and adaptability to adjust plan accordingly
• Experience working with agile frameworks like Scrum
• Experience working with MS Project and JIRA
• Native Spanish speaker
• Availability to be based in LATAM

Nice to have

• Bachelor’s degree in engineering or computer science
• Management of Voice Biometrics Projects for IVR Products
• Management of Speech Technology Projects for IVR Products
• Availability to travel abroad from time to time (once international travel becomes safe) for training, etc.

Verbio is an equal opportunities employer encouraging applications from everyone regardless of sex, age, race, ethnicity, religion, sexual orientation, gender identity, pregnancy, marital status or disability, fostering a diverse and inclusive workplace.

Benefits

• You will become part of a young, dynamic and international team 🌎 (8+ nationalities), with a great deal of PhD’s and expert engineers.
• Holidays: 23 days
• 100% Remote job (company laptop)
• Weekly English language classes , also you will access an online training platform to keep developing your skills.
• We love and encourage challenges, so you will have infinite possibilities of learning and growth (internal training and online training platforms annual subscriptions). If you’re up to it, sky’s the limit

Apply now

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