Natural Language Understanding
It’s not just about what words have been said but also what those words mean.
Natural Language Understanding is the semantic understanding necessary to create truly smart applications so that users can lead the interaction.
- Smart Search: build applications that can provide better search results by understanding the real meaning of what your users are searching for.
- Conversational Dialogs: Natural Language Understanding is a key component to a conversational application. It allows the system to process and interact with each user. Other key components of a complete intelligent conversation application are dialog management, expressive TTS and ASR.
- Call Routing: “How may I help you?” Natural Language Understanding in conjunction with Speech Recognition can take the thousands of different service requests you receive, process them and lead your user to where they need to go – increasing efficiency as well as customer satisfaction.