VERBIO CALL TRANSCRIPTION
Translate call conversations into valuable business outcomes
The ability to deliver high-quality customer interactions at scale is critical to the success of your organization.
Although digital channels receive the majority of the attention, spoken conversations are the foundation of all customer interactions and are becoming increasingly important in terms of cost and CX impact.
You must analyze and drive action from these conversations in order to manage and improve your ever-growing number of high-impact customer conversations.
You’ll require a diverse set of technologies, from speech recognition or speech-to-text (STT) transcription and speaker separation to topic modeling and sentiment analysis, as well as the ability to surface these insights to the right person at the right time.
Verbio’s Call Transcription Solution enables you to transcribe call and contact center calls with the highest accuracy rates in the market.
Implementing Verbio’s speech technologies, transcribes the conversation between the customer and the agent, differentiating both scripts and providing insights about the conversation.
Verbio’s Call Transcription Solution provides organizations with the technologies to improve the customer experience at scale and accelerate revenue generation.
Call transcription can save a lot of time and provide clear benefits that can mitigate legal concerns for businesses. Additionally, there are numerous other advantages to transcribing calls. Verbio’s Call Transcription solution allows companies to benefit from greater search capabilities of call dialogues and convenience for individuals with disabilities.
Releasing the power of unsolicited customer feedback
Customers who interact with your call center provide valuable information about your products, services, and the experience you provide.
While the majority of this information is captured, “This call is being recorded for quality assurance and training purposes,” is then ignored because it requires manual quality spot checks.
Start releasing the power of call center transcriptions with Verbio’s Call Transcription Solution.
Generate new cross-sell and up-sell opportunities
With Verbio’s 90+% transcription accuracy companies can obtain valuable insights from transcribed calls to train agents, to increase sales and to close more opportunities.
Provide customer insights at scale
Detect customer intents, topics and frustrations to better address their queries. These insights aid in the enhancement of processes, products, services, and even messaging.
Improve agents’ performance
Monitor, prompt and train agents on what to say and actions to take using feedback delivered with previous call insights. Make the right decisions and support your customers based on internal intelligence gathered.
Make the most of each customer interaction
With Verbio’s Call Transcription Solution, companies can prevent customer churn and improve customer satisfaction by identifying the root causes of customer dissatisfaction and taking action to improve their experience.
Verbio’s Call Transcription Solution can also be used by sales and marketing departments to drive more revenue. Marketing can gain customer insights from call center conversations and sales can create personalized insight-based customer offers with up- and cross-sell offers to increase revenue.