Call Authentication
Info
Identify and authenticate callers faster
With more demanding customers and an increase in fraud of more than 60%, companies need a more secure and cost-effective alternative to authenticate users. Businesses are looking to provide a frictionless and easy-to-use authentication solution for customers that makes them feel happy and secure.
As the human voice and its vocal properties are unique, biometric identification technology can quickly identify a person in the same way that fingerprints can. This is especially useful for call and contact centers in industries such as banking and healthcare, where customer identification typically takes between 2 and 5 minutes.
Verbio’s Call Authentication Solution, allows customers to accurately identify themselves within seconds by recognizing their’ specific voiceprint, not only increasing call and contact center agent efficiency and customer satisfaction levels, but also for security, compliance, and fraud mitigation.
Conventional authentication is inconvenient, tedious, and increases customer frustration. More than 6 million biometric voiceprints are currently identified with Verbio’s voice authentication solution. We have more than 20 years of experience developing and working with voice AI technologies.
Verbio’s Call Authentication Solution is the key to ensuring a higher level of security and providing a unique and personalized user experience in the call and contact center.
Features
The Complete Call Authentication solution is a comprehensive, ready-to-use solution made of speech recognition, text-to-speech, and voice biometrics technologies. Developed and owned entirely by Verbio, the Call Authentication Solution provides a secure, simple and reliable authentication solution.
Boost team efficiency
With Verbio’s Call Authentication, you will save significant time for your agents. This will help to boost your teams efficiency and will mean that the call time is quicker. The agent will have the necessary information to support the caller and better address their needs, without asking for personal data like date of birth, mother’s maiden name or ID numbers.
Increase customer satisfaction
Did you know that each manual authentication rises average handling time by 50 seconds? With Verbio’s Call Authentication, customers are identified and authenticated in less than 6 seconds, preventing the client to wait for more than 1 minute to receive support.
With Call Authentication, users don’t need to remember long passwords, questions, or security codes, instead, they use their voiceprint to get authenticated, making the process more convenient, and streamlined, avoiding clients getting frustrated.
Flexible deployment options
Choose the deployment option that best fits your needs. Verbio’s Call Authentication Solution can be deployed both in the cloud and on-premises, to fit your business needs.
Ready to use models
Verbio has a pre-calibrated and trained model, ready to use that provides faster verification, is language agnostic, and omnichannel.
Increase self-services in IVR
Verbio’s Call Authentication Solution enables businesses to launch new self-services in the IVR such as authentication services, life tests, and password reset, to optimize Contact Center operations while reducing costs and releasing agents from invaluable tasks.
Reporting and monitoring
Verbio biometrics provides diagnostics and has automated means to offer self-diagnostic capabilities. The Call Authentication Solution can easily integrate with any monitoring tools, such as OBM, and generate alarms in case defined thresholds are exceeded using API rest.
In addition, there is a log to monitor access to equipment/platforms: it allows monitoring of user activity and detection of errors and anomalies.
Reduce costs and improve efficiency
Verbio’s Call Authentication Solution can help companies to reduce average call handling time by 60%, increasing call retention by up to 30%. This in turn improves customer satisfaction by 40%, enabling cost savings of up to 60%.
