Cognitive Contact Center

Cognitive Contact Center

A solution to allow customers and employees to interact with your business 24/7 in voice format without the need of a human operator with a smart IVR for automatic communication, waiting lines optimization, tasks automation and live support.
Cognitive Contact Center

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Smart IVR for a seamless Customer Experience.

In the Digital Era, Contact Center still represents one of the channels with the greatest number of customer interactions and it is estimated to be the preferred channel for customer care in the next years.

 

The contact center represents the largest operational expense for customer service with a complicated balance between cost and customer satisfaction.
The Cognitive Contact Center solution uses artificial intelligence and voice recognition to solve this, bringing two key benefits: improvement in customer experience through more natural interaction with bots and an accurate prediction of best-next-action, and reduction of operating costs.

 

Benefits

The Cognitive Contact Center solution allows operational efficiency in a high volume calls customer service and outbound campaign business, increasing visibility of interactions with clients, waiting lines of optimization.

24/7 Availabiliy
Your customers will always have the support they need, even if operators are busy or during off hours.
Reduce Customer Frustration
Open question solution merged with Voice Assistant reduce waiting time and issues during the support, removing menus and allowing quick task automation.
Anticipate Needs and Requests
Speech Analytics with Voice Sensors and Voice Biometrics generates sentiment analysis for each interaction, for real actionable insights and predictions.

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