Cognitive Contact Center
Smart IVR for a seamless Customer Experience.
The contact center represents the largest operational expense for customer service with a complicated balance between cost and customer satisfaction.
The Cognitive Contact Center solution uses artificial intelligence and voice recognition to solve this, bringing two key benefits: improvement in customer experience through more natural interaction with bots and an accurate prediction of best-next-action, and reduction of operating costs.
Allows operational efficiency in high-volume calls customer service and outbound campaigns, eliminating frustration in interactions with clients and optimizing waiting lines.