Cognitive Contact Center
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Smart IVR for a seamless Customer Experience.
In the Digital Era, Contact Center still represents one of the channels with the greatest number of customer interactions and it is estimated to be the preferred channel for customer care in the next years.
The contact center represents the largest operational expense for customer service with a complicated balance between cost and customer satisfaction.
The Cognitive Contact Center solution uses artificial intelligence and voice recognition to solve this, bringing two key benefits: improvement in customer experience through more natural interaction with bots and an accurate prediction of best-next-action, and reduction of operating costs.
Benefits
The Cognitive Contact Center solution allows operational efficiency in a high volume calls customer service and outbound campaign business, increasing visibility of interactions with clients, waiting lines of optimization.