Our clients have improved their performance by using Verbio's solutions. Read here about some of our success cases.
Integrated financial group that leads the bank retail market in Spain, with insurance and investment activities in international banks. The Challenge Our client searched for an automatic solution to reset the password of its employees and suppliers, without the need for human intervention. They had problems in specific situations such as after the holidays, or when due […]
The Barcelona City Council is one of the four public administrations with a political responsibility in the city of Barcelona, along with the General Administration of the Spanish State, the Government of Catalonia and the Provincial Council of Barcelona. Its historic origin is in the Consell de Cent, the medieval City Council. Mallol Traductors, our partner in this project, is a translation agency […]
The 010 telephone number is a municipal and general information service about the equipment, calendar of events and services in the Barcelona metropolitan area. It includes the municipalities of Badalona, Barcelona, Castelldefels, Cornellá de Llobregat, Esplugues de Llobregat, Gavá, l’Hospitalet de Llobregat, Molins de Rei, Montgat, El Papiol, El Prat de Llobregat, Sant Adrià del Besòs, Sant Boi de Llobregat, […]
The Health Institute (ICS), a public institution that is linked to the Health Department, is the largest public health services provider in Catalonia. With more than 41.000 professionals in their staff, the ICS provides health services to nearly 6 million users, which is equal to 76% of those insured in Catalonia. Their objetive is to provide excellent treatment for the population, while also developing […]
The history of the Codorníu family of winegrowers dates back to the 16th century, as the oldest family business in Spain and the 17th oldest in the world. A document from 1551 confirms that Jaume Codorníu owned some vinyards and was already involved in wine making in Sant Sadurní d’Anoia. After 18 generations, Codorníu is still a symbol of continuity, loyalty and innovation. Five centuries of history and […]
Embratel, a fixed line telephone operator in Brazil that belongs to Telmex with more than 40 million clients, has more than 15 Contact Centers providing its services to internal and external customers. The Challenge This factor has historically been a problematic issue for Embratel, given the difficulty in controlling its CCs exclusively through operational metrics, since many agents gave their clients the wrong information. The Solution The application of […]
Embratel, a fixed line telephone operator in Brazil owned by Telmex with more than 40 million clients, has more than 15 Contact Centers providing services to both internal and external clients. The Challenge Embratel sells flat-rate plans through telemarketing to its customers, so they can can call from one fixed line to another (called DDD) , generating more than 2.000 sales per day. However, […]
The Challenge The citizens had trouble renewing their National Identificacion Document (DNI) or passaport without long waiting periods. This was a cause for collapse at issuing centers, where the problem was aggravated during the holidays. The Solution The implementation of an automatic appointment service by voice. This service, which consists of a guided dialogue, provides information about the necessary documentation for the procedure, where it needs to be processed, hours of operation […]
Pelayo Insurance, established in 1933, is aimed at the family sphere and, although the largest volume of the business is centered around car insurances, it is increasingly diversifying its offer for all of its clients with a wide range of products. It currently holds the second place in the Spanish Mutual Insurance Companies ranking and allocates part of its profit to […]
Servihogar is partly owned by RACC and the Liberty group. It was founded in 2006 with the objective of being a reference of quality in the provision of home assistance. In just a few years, the company has been constantly growing and presently process nearly 200.000 records per year. The Challenge Our client wanted to be able to detect conflictive calls to be able to […]
Voice biometrics application is compatible with key Avaya customer engagement and engagement environment solutions Helps financial institutions and many other enterprises to securely authenticate callers via their unique voice print, helping reduce efforts to validate identity Avaya Breeze™ Snap-in provides developers with a convenient API to Verbio capabilities, simplifying development efforts Palo Alto, CA — […]
Vueling Airlines is a Spanish airline, headquartered in El Prat de Llobregat (Barcelona). The company is owned 100% by IAG. In 2013 it was the airline with the largest number of destinations within Spanish territory and the largest fleet, and second place regarding the number of passengers flown within Spain, surpassed only by the Ryanair. Our partner MasVoz is a telecommunications operator for businesses, with a portfolio […]
