Palo Alto, CA– Verbio Corp, a speech technologies software vendor, today announced it has been selected by Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance, for membership as a Technology Partner in the Avaya DevConnect program.
Verbio Corp develops innovative speech technology solutions for speech recognition, text to speech, voice biometrics and speech analytics, providing solutions that go beyond natural language in multiple languages. As a DevConnect Technology Partner, Verbio expects to deliver proven interoperability of its solutions with Avaya’s contact center portfolio, so that companies can automate their customer service systems while providing intelligence, passion and personality in each contact.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
“Membership in Avaya’s developer community will help us serve customers more efficiently and effectively,” said Antonio Terradas, CEO of Verbio Corp. “Verbio’s objective is to provide solutions that enhance the multi-channel interaction between our clients and their consumers, including the ability to conduct safe transactions through biometrics.”
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers. DevConnect Technology Partners like Verbio Corp must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
“Technology Partners like Verbio Corp are helping Avaya provide solutions that automate and enhance customer service systems,” said Eric Rossman, vice president, developer relations, Avaya. “Verbio Corp solutions allow our customers to respond in real time, using a familiar language and the interaction channel callers prefer.”
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.